Our complaints policy
We strive to make our clients happy by meeting, if not exceeding, their expectations.
At all times, we endeavour to be accurate, honest and fair ...
Your side of the bargain
Remember, your premium and insurance cover will be based specifically on the details you provide
And the Insurance Contracts Act 1984 sets out your duty to disclose certain matters before you enter into a contract of general insurance with an insurer.
The way we do business
Your broker is acting on behalf of i2i Insurance Brokers Limited and is a General Insurance Broker.
Under NZ law they are authorised to carry on a financial service business to provide advice on, and deal in, general insurance products.
We are not well heeled by any degree, nor drink from fine cut crystal in a mahogany panelled office. But we do believe in being fair and reasonable and our business is run on a Fee for Service model, that is, all premiums quoted are Net of Commissions and fresh off the Insurers plate. Our fee is charged every time a transaction is carried out on your account at a minimum rate of $150 + GST an hour to cover our site and business running costs and for you tapping into our brain matter. We don't expect you to work for free and would hope you wouldn't want us to either so this fee is non refundable.